Top smartphone track program Galaxy Note 7
If you have not already done so, you will need to return your original Galaxy Note7 in the packaging that we ship to you if you choose the self-service return option. Alternatively, you can choose to have a Samsung representative contact you to schedule an appointment to have your old device picked up. To begin the process, you will need the email address you used when you made your purchase, as well as your order confirmation number. Our highest priority is the safety of our customers; for this reason, we are urging all Galaxy Note7 users to stop using their device, power it down and participate in our U.
All refunds will be issued to the original payment type credit card or PayPal used when you placed your order. Refunds will be processed within 3 - 5 business days after the old device has been received.
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You can exchange your current Galaxy Note7 for a Galaxy S7 or S7 edge, and replacement of any Galaxy Note7 specific accessories, with a refund of the price difference between devices. If the Galaxy S7 or S7 edge device you have selected is in stock, it will be shipped within 2 - 3 business days. If it is not in stock, it will ship as soon as it becomes available. All replacement devices are shipped via two-day air.
Samsung is recalling the Galaxy Note 7 worldwide over battery problem
Please be assured that we will get you the new Galaxy S7 or S7 edge device as quickly as possible. You can choose to receive a prepaid return shipping box sent directly to you; once you receive it, you will need to return your old device within 14 days.
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If you have any additional questions or need to make changes to your contact information, please contact us at If you would like to exchange your Galaxy Note7 for an alternative device, please call us at and we will be happy to assist you with the processing of your exchange. Please note that you can only exchange your Galaxy Note7 for a new Samsung device that is sold directly on Samsung. Please do not return your current Galaxy Note7 device unless it is in the special return packaging we send to you. You have chosen to receive a new.
It will be shipped to you within the next 2 - 3 business days, and you will receive an email when your new device has shipped. You will also receive a separate refund for Galaxy Note7 accessories which you have purchased on Samsung. We regret any incovenience this may cause and thank you for your cooperation.
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You have chosen to receive. We will process this request upon receipt of the Galaxy Note7 device which you are returning to us, and we will send you an email when the return has been received and the refund has been processed. Please do not return your current Galaxy Note7 to Samsung. Samsung will be contacting you to arrange for recovery of your old Galaxy Note7 device.
You have chosen to receive a. Unable to submit your request. Please make sure the information entered is correct and try again. Search X. Note7 Refund and Exchange Program, you have the following choices and can take these next steps immediately: Exchange your current Galaxy Note7 for another Samsung smartphone and replacement of any Note7 specific accessories with a refund of the price difference between devices, Obtain a full refund for your Galaxy Note7 purchase, as well as your purchase of any Galaxy Note7-specific accessories.
In addition, you may be eligible for one or more of the incentives described below: What if I want to exchange my Galaxy Note7 for another Samsung smartphone? What if I want a refund for my Galaxy Note7?
Samsung Experience
Affected Devices The expanded recall applies to all Galaxy Note7 devices - including the original and replacement. Please specify below the email address you used to place your order, as well as your order number:. Our records indicate that you have already responded; if you believe you are receiving this message in error, please contact us at We cannot locate your Galaxy Note7 order using the email address and order number which you provided; please contact us at Our records indicate that your order is for more than one unit; please call us at for assistance in processing your exchange.
The credibility of the world's biggest smartphone maker was on the line after a series of missteps. It was forced to recall about 2.
It then started to issue replacement phones but a number of customers reported that those devices were also catching fire, including one aboard a passenger jet. Top priority will be to establish what exactly went wrong. The company initially blamed problems with a battery from one supplier.
Experts say they believe a design flaw may have been responsible. Mark Newman, a Bernstein analyst who covers Samsung, said the battery explanation did not add up. Once it's figured out the root cause, Samsung needs to be upfront with its customers.
Identify the problem
Otherwise the failure of the Note 7 could hurt sales of other Samsung phones and products. Unless that impression can be corrected fast, the release of its next Galaxy S series model, which is expected early next year, could be tarnished. Samsung told customers in South Korea on Tuesday that they will be able to exchange their Note 7 for another smartphone.
The exchange program will begin on Thursday and run through the end of the year. It was not immediately clear what customers in other markets could expect in terms of a replacement or compensation.